Sourcing managers must consider the opportunities and risks presented by the convergence of social, information, mobile and cloud when re-evaluating sourcing options, delivery models and vendors, according to Gartner.
“Social, information, mobile and cloud shouldn’t be considered in isolation as market forces,” said Linda Cohen, vice president and distinguished analyst at Gartner. “The convergence of these forces, which Gartner calls the Nexus of Forces, is what drives real business value. The Nexus of Forces converge in several ways: cloud, mobile and social solutions enable the distribution of information, social media usage and behaviour drive mobile and information solutions, and cloud can be a foundation for information, social and mobile solutions.”
“To establish the most appropriate sourcing approach for 2013, sourcing managers must take a more holistic approach and understand wider IT service market trends,” said Frank Ridder, research vice president at Gartner. “To benefit, sourcing managers must consider the influence of the convergence of the Nexus of Forces on the services sourcing life cycle of activities, rather than considering each factor as a separate trend.”
Growing cloud adoption will force sourcing managers to reconsider sourcing governance techniques and contracting practices
More than half of the respondents in a public cloud survey conducted by Gartner in 2012 said they would likely or definitely consider a model based on public cloud for applications and that they intend to upgrade, replace or modernise over the next two years. However, IT organisations adopting public cloud models will need to strengthen the skills that will help them manage a hybrid IT services model successfully. These include strong service integration capabilities because cloud services are often added to a traditionally managed and highly customised environment, which creates a hybrid IT environment composed of various solution types.